Official and Binding Accessibility Statement

Globalex · Business ID (Osek Murshe) 035994508 · Updated: September 2026

1. The Company's Commitment and Guiding Principles

1.1. Outlook. Globalex, Business ID (Osek Murshe) 035994508 (the "Company"), regards the accessibility of its digital and telephony services as a moral and service obligation of the first order, and as an inseparable part of its approach to service and to social responsibility.

1.2. Equal service. The Company acts with all vigour and resources to enable all its customers, including persons with disabilities, to enjoy independent, accessible, equal and dignified use of the Company's websites and of the range of communications services offered on them.

1.3. Conformity with Israeli legislation. The accessibility of the sites and the services is carried out in close accordance with the Equal Rights for Persons with Disabilities Law, 5758-1998, and the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 5773-2013.

2. The Accessibility Standard and Accessibility Objectives

2.1. Standard IS 5568 at level AA. The Company's websites — the relocation and Israeli number service site (036760602.net) and the global eSIM store (esim.036760602.net) — have been made accessible in accordance with Israeli Standard IS 5568 ("Guidelines for Web Content Accessibility") at accessibility level AA.

2.2. Conformity with international standards (WCAG 2.0 / 2.1). The Israeli standard is based upon, and parallel to, the international guidance document WCAG 2.0 of the W3C organisation. Wherever technologically possible, the updated recommendations of WCAG 2.1 at level AA have also been implemented.

3. The Technological Accessibility Features Implemented on the Sites

The principal technological adjustments made in the interfaces of the sites are set out below:

• Full keyboard navigation: complete navigation by keyboard, without dependence upon a mouse (using the Tab, Shift+Tab, Enter and Esc keys).
• Screen reader software: comprehensive support for assistive technologies, and in particular for common screen reader software (such as NVDA, JAWS and VoiceOver).
• Semantic hierarchy: the structure of the pages rests upon a semantic hierarchy of headings (H1, H2, H3), permitting rapid and complex navigation between areas of content.
• Alternative text for images: detailed alternative text (alt text) attached to all images, graphic components and QR codes bearing substantive meaning.
• Colour contrast: observance of proper colour contrast ratios under the standard, and avoidance of conveying information by colour alone.
• Forms and error messages: linked labels defined for every form field, and error messages presented verbally, expressly and directed towards correction.
• Enlarging the display: the ability to enlarge the display and the text up to 200% by means of the browser, without loss of content, disruption of layout or loss of function.
• Mobile compatibility: a fully responsive design adapted for convenient viewing and use on mobile devices, tablets and desktop computers.
• An accessibility menu on the site: a dedicated accessibility menu is provided, permitting the enlargement and reduction of fonts, high and inverted contrast, the highlighting of links, and the stopping of animations and moving components.

4. Accessibility Adjustments by the Company's Service Lines

4.1. The Israeli number and relocation site (036760602.net)

• Written communication channels requiring no voice call: the ability to make contact through written channels (an online form, email [email protected], and SMS/WhatsApp messages to 03-6760602), intended to enable accessible and independent contact for persons with hearing or speech disabilities.
• Documents readable verbally: joining confirmations, dialler operating instructions and invoices are sent in digital formats readable by screen reader software.

4.2. The global travel eSIM store (esim.036760602.net)

• Accessible installation instructions: the process of ordering a package and scanning the QR code has been made accessible in such a way that the installation instructions are sent by email in a clear, readable textual format.
• An accessible compatibility checker: the device compatibility checker is accessible and permits full keyboard navigation and the reading aloud of the compatibility results.

5. The Accessibility Coordinator and Means of Contact

In accordance with the provisions of the Equal Rights for Persons with Disabilities Law, the Company has appointed an accessibility coordinator, who centralises the whole of the Company's activity, public enquiries and accessibility adjustments:

Name of the accessibility coordinator: Izak Alon

Direct telephone / SMS / WhatsApp: 03-6760602 (international dialling code: +97236760602)

Email for accessibility enquiries: [email protected] / [email protected]

Address for official post: Globalex, P.O. Box 319, Hosen, 2518000

Hours of response and availability: Sunday to Thursday between 09:00 and 17:00

6. Accessibility Reservations and Known Limitations

6.1. Technological feasibility. Notwithstanding the Company's efforts to make the whole of the components of the sites and services accessible, specific pages or components may be found that have not yet been made fully accessible or that are in the course of technological accessibility work.

6.2. Third-party components. Third-party components are embedded in the Company's sites (such as external credit clearing interfaces, map and analytics components, and the interfaces of the international network provider eSIM-Go). Those components are managed and controlled by the external suppliers, and their level of accessibility is not within the Company's full control. The Company is working with the suppliers to examine accessible alternatives.

6.3. Work plan and completion. The Company acts on an ongoing basis to correct any accessibility defect discovered and to complete accessibility adjustments continuously.

7. Feedback Mechanism, Handling of Enquiries and Timetables

7.1. Receiving feedback. Have you encountered a difficulty with the accessibility of the site or the service? Have you found a component that is not properly accessible? We shall be glad to receive your enquiry and to remedy the defect promptly.

7.2. The details required in an enquiry. When approaching the accessibility coordinator, it is recommended to describe as fully as possible the nature of the difficulty, the address of the page (URL) or the service in which the problem was encountered, the type of browser and operating system, and the assistive technology used.

7.3. Timetable for a response. Accessibility enquiries shall be examined and answered within 14 business days of their receipt by the accessibility coordinator.

8. Application, Updates and the Precedence of the Hebrew Text

8.1. Scope of application. This accessibility statement applies to the Company's websites at the addresses 036760602.net and esim.036760602.net, and to the digital and telephony services provided by means of them.

8.2. Periodic updating. This statement is reviewed and updated from time to time, and in particular after material changes are made to the structure of the sites or to the technological infrastructure.

8.3. Normative precedence of the Hebrew text. This document is published in Hebrew and in English. In any case of conflict, inconsistency or lack of clarity between the Hebrew text and the text in the foreign language, the Hebrew text alone shall prevail.

Globalex · Business ID (Osek Murshe) 035994508 · P.O. Box 319, Hosen 2518000 · Telephone: 03-6760602 · Email: [email protected]