What to do when you land, so you don't get billed
In short: Your eSIM package is prepaid and cannot run up a debt. Charges come from the Israeli SIM. For a short trip we recommend simply switching it off; if you need it, pick the eSIM as your data line and turn data roaming off on the Israeli one.
Where the charge actually comes from
You paid for our package up front. When it runs out it simply stops — it cannot keep running and build up a bill.
The Israeli SIM is different. If its data roaming is left on, your phone can use it without you noticing — apps refreshing in the background, photo backup, system updates — and your Israeli operator charges for that at its own rate.
So all you do at your destination is point the data at us, and close it off there.
On iPhone
Settings → Cellular. Select the eSIM line, open it and make sure Data Roaming is on — without it the eSIM will not connect abroad.
Go back, and under "Cellular Data" choose the eSIM line. That setting decides which line the phone browses on.
Open the Israeli line and turn its Data Roaming off. Its calls and SMS keep working.
On Android
Settings → Connections → SIM manager (Samsung), or Settings → Network & internet → SIMs (Pixel).
Choose the eSIM as the mobile data line and turn Data Roaming on for it.
Switch to the Israeli SIM and turn its Data Roaming off.
Calls and SMS — and what we recommend
For a short trip our recommendation is simple: switch the Israeli SIM off. Then there is no way to get it wrong and no charge can reach you — all your internet comes from our eSIM, which is exactly what you bought.
The reason: the eSIM covers data only, and it does not touch your Israeli number. What that line does abroad — whether it receives calls and SMS at all, and at what rate — is up to your own operator, not to us.
What switching it off costs you: while it is off it receives nothing. If you expect to need it during the trip — a verification code from your bank, say — check with your operator what it actually allows abroad before you decide.
If you leave it on, at least turn off its data roaming. All browsing then goes through us, and the Israeli line stays a matter between you and your operator.
And if you need your Israeli number to keep working from anywhere over time, that is the Globalex relocation service — a different product altogether.
What happens when the package runs out
On data packages — 3GB, 5GB or 10GB — you browse at full speed, and when the data is gone browsing stops. Unlimited packages give you a daily allowance at full speed, after which the speed drops until the allowance renews, 24 hours after you first activate. Exactly what each package type includes is written on the package card itself, under "what this package type includes".
You will not find out after the fact: we e-mail you when about 20 percent is left, and again about a day before the package expires.
You buy another package on the site, and you can do it while the current one is still running. Don't wait: once browsing has stopped you will need Wi-Fi to reach the site and buy.
A new package loads onto the same eSIM you already have installed — no second installation. The eSIM stays active on your phone for six months after a package ends, so if you have another trip in the next few months you can buy its package ahead of time onto the same eSIM.
The iPhone setting that keeps catching people out
On a dual-line iPhone there is a setting called Allow Cellular Data Switching, and it is on by default. It lets the phone fall back to the other line when the chosen one has weak signal — meaning it browses on the Israeli SIM, even after you picked the eSIM.
It lives in Settings → Cellular → Cellular Data. We recommend turning it off, so there are no surprises on the bill.
The cost of turning it off is that if the eSIM has no signal somewhere, the phone will not fall back — it simply has no internet until there is signal again.
Frequently asked
I forgot to turn data roaming off on my Israeli line. What now?
Turn it off now and it stops from here on. Whatever was already used will be billed by your Israeli operator — that is their charge, not ours, and it is worth checking with them what has accrued.
Can I switch the Israeli SIM off completely?
Yes, and for a short trip that is what we recommend — there is then no way to be charged at all. Note that the line will receive nothing while it is off; and what it does abroad when it is on depends on your own operator anyway, so it is worth asking them before you travel.
How will I know the package is about to run out?
We e-mail you when about 20 percent of the data is left, and again about a day before it expires.
I bought another package. Do I need to install it again?
No. The new package loads onto the same eSIM you already have installed, and no second installation is needed. The eSIM stays active for six months after the last package ended, so for your next trip you can simply buy a package.
More guides
What an eSIM is and how it works
An eSIM is a digital SIM installed without a plastic card. What that means in practice, how you install one, and what happens to your Israeli SIM.
Does my phone support eSIM
How to check whether your phone supports eSIM, what a network-locked device means, and why to settle both before you buy a plan.
How much data does a trip need
How to choose a data plan by trip length and how you use your phone, what really consumes data, and what to do if you run out.
eSIM, local SIM or roaming — which suits whom
A straight comparison of the three ways to get online abroad: what each gives you, what it does not, and who it suits.